How we do it
When you first contact us in person, we ask: What worries
you? What are your needs?
Then we sit down with all concerned for a Preliminary Evaluation, about an hour long, during which we clarify the issues and identify critical problems that may be anticipated or have already arisen. Afterwards, we make a clear recommendation as to whether case management can be of immediate and significant help. Should we find that other options would be more advisable, we will explain the different paths and how best to embark upon them.
These evaluations and recommendations are complimentary.
If we believe that case management will serve you well, we sketch out in some detail what Sage would do to address directly the client's needs and the family's current and longer-term concerns. Should you wish to engage us further, we will together endorse a Letter of Engagement that lays out the terms upon which we will work with you and on your behalf.
Soon after, we will conduct a Comprehensive Assessment. This entails in-depth interviews with the client and family; a house inspection focused on issues of safety and access; a review of the medical history; and, where advisable, consultations with physicians or service agencies.
Within forty-eight
hours, we will present a Plan of Care
thorough enough so that the family can use this as a guide
for their own caregiving and maintenance of the client.
If the client and
family choose instead to hire Sage
to implement the Plan of Care, a Formal Contract is signed.